Each repair- and complaint procedure gets a Heye ticket number.
By this ticket number, each returned article can be related to its consignor and processing time is reduced.

Prior to return shipment, please contact us to get your ticket number by

customer-care(at)heye-international.com

We will then reply to you informing on the ticket number, the correct address to return the article as well as the name of your contact person.

Please note:
Articles, being returned without ticket number will result in delayed processing!