Ticket System

Simplified Return procedure

Each repair- and complaint procedure gets a Heye ticket number.
By this ticket number, each returned article can be related to its consignor and processing time is reduced.

Prior to return shipment, please contact us to get your ticket number by


We will then reply to you informing on the ticket number, the correct address to return the article as well as the name of your contact person.

Please note:
Articles, being returned without ticket number will result in delayed processing!

Contact Return Shipment

Please use the mentioned Email contact to get your ticket number.

In case of questions to your return shipment you can also contact us by

+49 5724 26 656